Terms of Use

Terms of Use

We ask that you carefully read the following terms and conditions, which summarize key details of your relationship with The Pro Team, including the rights granted to the company, restrictions on the use of the website, the organization’s liability in case of any situation and our agreement to resolve disputes through binding arbitration without resort to class action litigation.

1. Contractual relationship between the user and the company

Presented conditions of use are designed to regulate a physical person’s access or use of the products of this web portal, and the content available on it. The Terms define the contractual relations between the individual and The Pro Team. The use of the services of the company and access to them indicates consent to comply with the stated terms and conditions. In case of disagreement with these terms, the person forfeits the right to access the services. They are an alternative to any previous agreements or arrangements.

The Pro Team has the right to immediately terminate these terms or any services with respect to the client, to completely stop offering or deny access to the services at any time for any reason.

Additional terms are a supplement to the main terms. They should be considered as part of them for the purpose of the applicable services. If there is any conflict between the Additional Terms and these Terms, the first will prevail.

The collection and use of personal information according to the services provided is subject to The Pro Team’s Privacy Policy. In case of non-payment of invoices, recovery of funds, which includes liens and court judgments, is not excluded. The Company will not refund any money for special order parts.

2. Services

This is a technology platform that connects those who use the company’s mobile app or website with networks of third-party service providers, including individual independent third-party repair specialists, and logistics service providers. The services are provided as part of personal, non-commercial use only unless otherwise stated in writing in a separate agreement with the individual.

It is necessary to detail the following points:

  1. License. When a person complies with these terms and conditions, The Pro Team grants a limited sublicense, which may be revoked at the sole discretion of the firm, and a transferable license to access and use the application on the device only if the services are directly applicable. The right to access and use the content and all materials associated therewith shall also be granted.
  2. Restrictions. It is prohibited to remove any copyright notices, trademarks, or any other proprietary rights notices from service components.
  3. Third-party services and content. Services and content may be provided or accessed by referring to third-party services and content (including advertisements) that the organization has not sent or controlled. The customer agrees that its use of such third-party services and content may be subject to other terms of use and privacy policies.
  4. Ownership. The services and all rights to them are and will remain The Pro Team’s property or the property of its licensors if there are any.

The Company grants a limited license to use the site for personal purposes. This license does not constitute a resale or commercial use of the online resource or its contents. It also does not indicate any collection and use of any lists or product descriptions, use of any data mining, or similar options for collecting and extracting information from the site.

3. Payment

It must be understood and agreed that the use of the services cannot be free of charge, fees will be required. Fees include applicable taxes if it is required by law. Fees paid by the client become final and non-refundable, unless something else is determined by the company at its discretion. Although the person retains the right to request a lower Fee for Service from the professional at the time of receipt.

It must be taken into consideration that all services provided are subject to immediate payment in the preferred way possible. If information is received that it is not possible to pay by the selected method from the personal account, it must be accepted that the company in question, as a third-party collection agent with limited liability, can request an additional method of payment if it is available.

The company has the right to set, withdraw and/or revise fees for any or all types of services at any time at its sole discretion. Promotional offers and discounts, which the person may be informed about in a certain way, are not excluded. It should be understood and accepted that they will not relate to the services received.

4. Warranty

A guarantee is provided for the services. It may cover labor charges for replacement parts and other repairs related to the original. However, the warranty does not protect against actions that can cause damage to the device leading to the repair, software malfunctions that are not related to the repair, or loss of data that happened as a result of the repair. It also does not insure against any problems that you were aware of and were warned about by the technicians, and it also does not protect against water damage.

The warranty is only valid for the specific repaired fixture and the original customer. It must not be extended to other devices or passed on to third parties.

The responsibility for providing warranty repair services is the responsibility of the third-party technician who performed the repair services. When using the services, the customer gives permission to the third-party technician to carry out the repair work. Moreover, the company is not responsible for claims or any damage that may occur as a result of the repair manipulation, only if it did not happen due to gross errors made by the repairer.

It should be understood that repairs or technical assistance can cancel the manufacturer’s warranty on the repaired appliance. The company is not responsible and makes no warranty if the manufacturer of the appliance cancels it. This also applies to consequential damages arising from a repair or attempted repair, including any lost or damaged data, software, lost profits, or customer income. 

The Pro Team can only guarantee that from the date of service and for the duration of the warranty, the customer remains the owner, and any components and accessories given as part of the repair are materially free from manufacturing defects.

It is important to note that the organization’s obligations under the warranty contained in these terms and conditions are conditioned upon instant notification of the master and the company itself of any warranty claims and compliance with the warranty procedures.

5. Disclaimer, only if these are not cases specified in other sections of the presented terms and conditions:

Services may be provided in full or to the extent practicable. The Company disclaims all representations and warranties, which are statutory, express, or implied, unless they are expressly set forth in the rules, including implied warranties of merchantability, for a particular purpose and non-infringement. The Pro Team does not represent or warrant the reliability, timeliness, quality, suitability, or availability of the services or goods that have been obtained through the use of the services.

By using the services, the client agrees that the entire risk arising from the use of the services, any goods or services of third parties obtained in connection with the services, is the sole responsibility of the client.

Nothing included in the disclaimer changes your right as a consumer to the extent not permitted by law in the jurisdiction where the services are performed for you.

6. Indemnification

The client agrees to indemnify and thereby hold harmless the organization and its members, shareholders, owners, directors, officers, employees, and agents from any claims, demands, losses, liabilities, and expenses, including attorneys’ fees, that arise out of or in connection with the use of the services, breach of conditions, or rights of a third party.   

7. Resolution of Disputes

A. Arbitration

The client must agree that any dispute, claim or disagreement with the company, arising from or relating in any way to the terms and conditions offered, shall be settled by binding arbitration between the user and the company. In doing so, each party retains the right to bring an individual action in court for minor incidents, as well as the right to seek injunctive or other equitable relief before a governmental body of competent jurisdiction to avoid a full or probable violation, misappropriation, or infringement of a party’s intellectual property rights. This includes the parties’ copyrights, trademarks, trade secrets, and patents. In case of failure to agree in writing on the obligations, the arbitrator shall have the right to consolidate the claims of one or more persons, while forfeiting the right to prevail in any form of class or representative proceeding. If this clause is unrecognized and invalidated, the section described is invalid and unenforceable.

В. Arbitration process

A person who wishes to initiate arbitration agrees to provide the other party with a written request for arbitration. The arbitrator shall be a retired judge, an attorney licensed to practice law in the state, and may also be selected by the parties from a list of consumer dispute arbitrators.

С. Place and procedure for the arbitration

If the customer and The Pro Team do not agree in writing, these terms and conditions shall be governed by and construed under state law, without regard to its conflict of laws rules, and the sole jurisdiction of arbitration shall fall under the state. If the claim equals less than $12,000, the arbitration shall be conducted only on the basis of documents that the client and the organization submit jointly to the arbitrator, unless a hearing is requested or the arbitrator determines that a hearing is unnecessary. If the claim exceeds $12500,000, the right to a hearing is determined by the rules only. Then, the person acting as arbitrator already has the discretion to direct a reasonable exchange of information between the parties pursuant to the expedited nature of the arbitration, so long as it is not inconsistent with the statutes.

D. Arbitrator’s Decision

The Arbitrator shall announce the decision within the time limit specified in the rules. This includes the key findings on which the arbitrator based the decision. It may be made in any court where such jurisdiction exists. A decision on payment of damages shall be subject to the terms of the Limitation of Liability section. The award may state a declaratory or injunctive relief in favor of the plaintiff and to the extent necessary to safeguard the protection afforded by the plaintiff’s claim. The party who wins the arbitration shall be entitled to damages to the extent specified in the law.

Е. Fees

The rules shall determine who is responsible for payment of any registration, administrative and arbitration fees.

7. Other provisions

1) Choice of Law

The terms set forth herein are these and shall be governed by and construed in accordance with state law, without giving effect to any principles of conflict of laws.

2) Claim of Copyright Infringement

Claims of copyright infringement should be sent to the company’s physical address or email info@theproteamservices.com.

3) Notification

The organization has the right to send notification by general notice of services via email to the client or by written notice. The notice may be reviewed upon receipt after 48 hours. The consumer also has the right to send notifications to the company in the same way.

4) General provisions

The terms and conditions set forth herein may not be transmitted without the prior written consent of The Pro Team representatives. While the company may do so without the customer’s consent to a subsidiary or affiliate, a purchaser of shares, business, business assets, or successor by merger. Any probable assignment with respect to a breach of this section loses validity. There is no joint venture, partnership, employment, or an agency relationship between the person and the company.

If it is found to be invalid or unenforceable, the provision shall be waived and the remainder will become enforceable to the fullest extent permitted by law. The fact that The Pro Team may be unable to enforce any right or provision of the terms presented does not indicate that it is a waiver unless confirmed and agreed to in writing by its representatives.

8. Additional Program

Any service user has the right to participate in the “Invite a Friend” program to be able to introduce acquaintances, friends, and family to the company, get them involved in the service and thus help earn service credits. If a client shares a link or a third party makes an order using this link, it means an agreement to comply with the relevant rules.

The opportunity to share or send your referral link is available to any person who is entitled to a referral discount. However, there is no right to receive a discount when the referral link or discount is used by any other third party.